Free shipping within Germany | Free shipping worldwide from 1000€ purchase

FAQ - Frequently asked questions

Order process

Are there any shipping costs?

There are no shipping costs for shipments within Germany. Information about the costs for international shipments can be found here.

When do I receive my order?

We dispatch from Monday to Friday. It usually takes three to five working days to arrive by post if the delivery address is in Germany. If your order is out of stock (subject to prior sale), you will be informed within 3-5 working days from the order date and alternatives will be suggested or a production of the out of stock item will be offered at no extra cost, with delivery within 4-6 weeks.

As soon as your goods leave our warehouse, you will receive an email with the tracking number so that you can track the shipment online at any time.

Custom-made products

Can individual products be produced for me?

Yes. Please email your requests to onlineshop@stefanbrandt.com.
Regular goods will be delivered within approx. 4-6 weeks without extra charge and without minimum quantities. Special requests, e.g. changes in dimensions, are possible (usually with an extra charge) and will also be delivered within approx. 4-6 Wo. Special orders are to be paid in advance.

Returns

Can I return the products?

All items purchased in the Stefan Brandt online store can be returned to us within 30 days without giving any reason. For more information on returns and exchanges please see here.

Payment process

What payment methods are available?

You can pay in advance, by credit card or via PayPal. Further
information on the individual payment methods can be found here.

Questions about the fabrics

What fabrics exist and how do they differ?

Stefan Brandt products exist in Pima cotton, linen, silk and wool as well as exclusive blends of silk, wool, cashmere, viscose and modal. Each of our qualities has real unique selling points, i.e. properties that are unique in the world. In addition, some of the qualities are exclusive new developments by Stefan Brandt. More information about the fabrics you will find here.

Chemical load

How chemically contaminated are Stefan Brandt products?

The substances used are listed in the bluesign®bluefinder for sustainable
The substances used are listed in the bluesign®bluefinder for sustainable textile production and also support the ÖKO-TEX®Standard 100, Cradle to Cradle®(EPEA) and the EU Ecolabel. The special in-house techniques as well as the prefit treatment of Stefan Brandt cleans the goods from any pigment residues and pollutions. There are no scientifically reliable studies available, but the goods are suitable for allergy sufferers according to previous experience.

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