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Returns & exchanges

Deadline for the return

All items purchased in the Stefan Brandt online store can be returned to us within 30 days of receipt of the goods without giving any reason.

Refund

The refund of the amount will be made within a few days after receipt and processing of the return.
In the case of a prepayment purchase, the credit will be made to the bank account from which the transfer was also made.
If you pay by credit card, you will receive a credit on your credit card account.
If you pay by PayPal, you will receive a credit to your PayPal account.

Unfortunately, it is not possible to offset the amount with a subsequent order.

Return shipping costs

We bear the return shipping costs for all EU countries, the UK and Switzerland.

Return procedure

Please request your personal parcel label for your return shipment at onlineshop@stefanbrandt.com. We usually respond within 24 hours.
Please print out the parcel label you have received and stick it on your return parcel.
We will contact you within 3-5 working days of receiving your return.
Further information on returns can be found in our right of withdrawal.

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