We ship with the parcel service DHL. DHL makes up to two delivery attempts. If the courier cannot reach you personally, he will leave the package with your neighbor. If the courier still cannot reach you on the second attempt, the parcel will be stored at the nearest post office. You then have seven working days to pick up the package there before it is returned to us.
Shipments within Germany are free of shipping costs. Return shipping within Germany is also free of charge.
Shipping costs for deliveries within the EU are EUR 19.00. For orders over EUR 1000, shipping is free of charge.
Shipping costs for deliveries outside the EU are EUR 39.00. For orders over EUR 1000, shipping is free of charge. Swiss customers do not pay German VAT (19%) and therefore receive a net invoice. The value added tax will be charged by the customs authority.
We bear the return shipping costs for all EU countries, Great Britain and Switzerland.
We dispatch from Monday to Friday. It usually takes three to five working days to arrive by post if the delivery address is in Germany. If your order is out of stock (subject to prior sale), you will be informed within 3-5 working days from the order date and alternatives will be suggested or a production of the out of stock item will be offered at no extra cost, with delivery within 4-6 weeks.
As soon as your goods leave our warehouse, you will receive an email with the tracking number so that you can track the shipment online at any time.
You can also have your goods delivered to a Packstation. Simply enter the address of your desired packing station as the shipping address when ordering.
As soon as your goods leave our warehouse, you will receive an e-mail. This also contains the shipment number, with which you can track the shipment online at any time.
You can pay in advance, by credit card or via PayPal.
If you choose the payment method "Prepayment", we will send you an order confirmation with our bank details by e-mail . After receipt of payment, your delivery will be shipped immediately. Please make sure to include your order number in the reason for payment so that we can allocate your payment.
If you choose the payment option "PayPal", you will be automatically redirected to the secure payment form of PayPal after submitting the order. If you already have a PayPal account, simply log in. Otherwise, click on Set up account and follow the instructions. Your payment will be realized within seconds and your goods can be shipped immediately. If you return goods, the amount will be credited back to your PayPal account.
Or pay conveniently and securely by credit card. We accept Master Card and Visa. Only when your shipment leaves our house, your credit card will be charged. If you return goods, the amount will be credited back to your credit card account.
Credit card orders are processed in our online store with the 3D-Secure procedure (since 14.09.2019 legally mandatory for all payment service providers throughout Europe). If you have not already done so, you can have your credit card activated for the 3D-Secure procedure at your bank - also online on the bank's website.