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General Terms and Conditions (GTC)

General dispositions

This website is owned and published by Elbkind Hamburg International Ltd. The customer is obliged to carefully read the terms and conditions of the General Terms and Conditions (hereinafter "GTC") provided to him/her on the website. When placing an order, the customer accepts these GTC in their entirety.
These GTC govern the relationship between the customer and Elbkind Hamburg International Ltd. for the purchase of products of Elbkind Hamburg International Ltd. made available for this purpose on the website. A copy of the GTC is sent to the customer by e-mail with each order by the Customer Service of Elbkind Hamburg International Ltd.
These GTC apply to all services provided by www.stefanbrandt.com. By placing an order, the customer expressly agrees to these GTC, applicable to all services of the online store (www.stefanbrandt.com) of Elbkind Hamburg International Ltd.
For the purpose of these GTC, the customer is understood solely as a consumer, i.e. a physical person who buys the goods for purposes not related to any entrepreneurial or professional activities.
Elbkind Hamburg International Ltd. is responsible for all content and web hosting and may modify the GTC applicable to www.stefanbrandt.com at any time. Such amendments shall become effective immediately upon their publication.
Contracts concluded with Elbkind Hamburg International Ltd. through access to the website are governed by the legislation of Germany.

Conclusion of contract

The contract is concluded at the moment the buyer receives an order confirmation from Elbkind Hamburg International Ltd. The order confirmation is sent by e-mail. The product details and prices within the order process are non-binding. Elbkind Hamburg International Ltd. produces T-shirts, polo shirts, underwear, shoes, bags and belts. These are exclusively one-of-a-kind products, whose characteristic feature is that they always differ from each other in color tone, stitching, applications and other details. The unique look of each item is due to the fact that the T-shirts, plo-shirts and underwear are subjected to special water-steam-heat treatments, and the shoes, bags and belts are made from used sail uniques, individual fish skins and other materials that exist only once, in individual and (predominantly) manual processes. The customer therefore accepts that no guarantee can be given by Elbkind Hamburg International Ltd. for a complete match between the images on the website and the delivered unique products. For all other products, which are not explicitly offered as unique items on the website, slight deviations in color between the illustration and the delivered original product may also occur, depending on the computer and screen settings of the buyer. Therefore, even in the latter case, Elbkind Hamburg International Ltd. does not guarantee a complete match between the illustrations on the website and the delivered products.
The delivered goods remain the property of Elbkind Hamburg International Ltd. until all claims against the purchaser have been settled in full. Ownership of the product purchased online is transferred to the customer upon delivery, provided that full payment of the product price has been made to Elbkind Hamburg International Ltd. Upon delivery of the product purchased online, the risks of deterioration and damage to the product are transferred to the customer.

Prices

The product prices stated on www.stefanbrandt.com at the time of the customer's order are binding. Elbkind Hamburg International Ltd. constantly checks that all prices indicated on the website are correct, but cannot therefore guarantee that no errors will occur. If an error is detected in the price of a product, Elbkind Hamburg International Ltd. offers the customer the possibility to reconfirm the purchase of the product at the correct price or to cancel the purchase.
All prices are in Euro, including the legally valid VAT and excluding postage and packaging costs. You will be informed of the shipping costs on the product pages, in the shopping cart system and on the order page. Elbkind Hamburg International Ltd. reserves the right to change its prices at any time.

Order

The basic characteristics and prices of the products are listed in the offer of each product on the website.
To purchase the products, the customer must fill in the purchase order form in electronic format and send it to Elbkind Hamburg International Ltd, following the instructions provided on the website. The customer must add the product to the appropriate "shopping cart" and after checking as well as accepting the delivery fee and the terms and conditions, the privacy policy, the conditions about the right of withdrawal, the customer must select the desired method of payment and choose the option "shop".
If the Customer needs to correct any data entry errors, he/she must follow the appropriate modification procedure contained on the Website before submitting his/her purchase order. In particular, before sending the order, the customer has the possibility to check all the data again, to change them (also using the "back" function of the Internet browser) or to cancel the purchase. The customer is authorized to change the number of products he wants to buy by adding or removing one or more products from the "shopping cart".

Products availability

The products available for online purchase are shoes, bags, belts, t-shirts, polo shirts, underwear and gift items. All products are subject to instant availability. Elbkind Hamburg International Ltd. reserves the right to change product assortments, quantity restrictions and/or the typology of merchandise available for online purchase on the website at any time.
Elbkind Hamburg International Ltd. strives for a fast delivery. If the ordered goods are available in stock (Hamburg), the time to delivery to the address provided by the customer is expected to be 10-20 business days. If the goods are not in stock, the delivery period can take up to 3 months. In the order process, the delivery period per item is apparent. If the delivery period indicated there cannot be met or if the order of the ordered product cannot be executed, Elbkind Hamburg International Ltd. will inform the customer about the unavailability of the products by e-mail within 10 days after receipt of the purchase order.
We would like to point out that all information regarding availability, shipping or delivery of an item is only prospective and approximate. They do not represent binding or guaranteed shipping or delivery dates. The delivery dates are non-binding and do not entitle the customer to withdraw from the contract or to a price reduction if the delivery date is not met.

Payment

The customer can make the payment of the price of the products and the corresponding delivery costs by credit card. Elbkind Hamburg International Ltd. accepts payments with the following payment cards:

  • Visa
  • MasterCard
  • American Express
  • Instant bank transfer
  • Pay Pal
  • Billsafe

The transaction will be charged to the customer's credit card only after the credit card data has been checked, the authorization to charge has been received from the company that issued the credit card used by the customer, and the availability of the product has been confirmed by Elbkind Hamburg International Ltd. Only then can the order be processed. No charge will be made when the order is sent.

Shipping

For security reasons, products purchased on the website are delivered to the address shown on the credit card, and the signature of an adult at least 18 years old is required for delivery. Deliveries to post office boxes will not take place and the order will not be fulfilled.
For each order placed on the website, Elbkind Hamburg International Ltd. issues an invoice for the shipped goods, which is sent by e-mail or mail to the issuer of the order. The information given by the customer when placing the order is valid for issuing the invoice. No changes are possible after the invoice has been issued.
As soon as the products are shipped, Elbkind Hamburg International Ltd. sends the customer a confirmation by e-mail. Elbkind Hamburg International Ltd. also sends an e-mail as a delivery confirmation as soon as Elbkind Hamburg International Ltd. has received notification from the courier that the delivery has taken place.
The current shipping status, can be checked by the tracker offered by DPD and UPS. For the delivery of the goods, the presence of the customer or a person authorized by him at the address of the recipient specified in the order is required. When the goods are delivered by the courier, the Customer must check the following:
(i) that the number of packages delivered is the same as that indicated in the transport document (DDT)
(ii) that the packaging, including the closing material, is intact, undamaged, neither wet nor otherwise deteriorated. Any damage to the packaging and/or goods, or failure to match the number of packages or specifications, must be claimed immediately by listing a written inspection report on the courier's delivery confirmation. After the acceptance of the delivery by the customer's signature on the courier's transport document, the customer has no possibility to complain about the delivery in terms of external damage of the package.
Elbkind Hamburg International Ltd. does not assume any liability in case of undelivery or late delivery of the goods due to wrongly declared delivery addresses, absence of the recipient, problems or events caused by force majeure.

Transport costs

Shipping is done via DPD and UPS. The effective packaging and transport costs are borne by the customer. Shipments to Germany and Austria are always free of shipping costs. For deliveries to other countries, costs are incurred depending on weight and region, which are calculated individually in the shopping cart. Deliveries from an order value of EUR 1000.00 are also free of shipping costs worldwide. Invoicing to Switzerland and Liechtenstein is free of VAT. However, customs duties and import tax will be charged additionally. Customers from Switzerland can find more detailed information HERE. In the case of a return shipment, the transport costs are borne by the customer. For more detailed information on the process, please refer to the point Returns.

Right of exchange

You are not satisfied with your purchase? No problem. Elbkind Hamburg International Ltd. grants the customer a 14-day right of exchange and return from the date of delivery (after receipt of the goods), provided that the goods are not worn, not used and not damaged. Elbkind Hamburg International Ltd. will refund the customer the full purchase price if the products are accompanied by the original purchase receipt (invoice).
The return or exchange of the items can be accepted only if the label has remained intact attached to the product and the return instructions mentioned below under Returns have been respected. The refund can only be made in the same payment method as your payment.
Delivery costs are not refundable. The delivery costs for the return of the returned products are at the expense of the customer; all costs borne by the customer for the return are non-refundable. Elbkind Hamburg International Ltd. reserves the right to refuse the refund of the products that do not meet the requirements in the previous paragraphs.
Elbkind Hamburg International Ltd. will notify the customer by e-mail once the return or refund has been processed.
It is advisable to insure the return of the goods so that the goods can be tracked. Elbkind Hamburg International Ltd. assumes no liability and will not provide a refund for lost, stolen or damaged returns.
The customer has the right to withdraw from the contract without penalty and without giving the reason within 14 (fourteen) working days from the date of receipt of the products.

Return shipment

The return shipment (return of the goods) is at the customer's expense and risk. The goods should be returned in the original packaging together with the delivery bill. The postal receipt for the return shipment should be kept in a safe place, as this is required in the event that the package is lost.
The purchase price excluding the original shipping costs will be refunded.
The refund will be automatically credited to the account used for the payment transaction.

Please request your personal parcel label for a return by sending an e-mail to onlineshop@stefanbrandt.com. As a rule, we will get back to you within 24 hours.
Please print out the parcel label you have received and stick it on your parcel.
We will contact you within 3-5 working days of the parcel arriving.

If you hand in your return including the return slip at a postal service, you do not have to pay any postage costs in advance. Return the goods to our returns warehouse in Europe:

RETOUR CAMP EUROPE

G+G Int. Trans. Logistik GmbH & Co. KG
#Brandt Textile Germany
Gut Schwaige 97C
D-82319 Starnberg / Leutstetten

Email: onlineshop@stefanbrandt.com

Delivery area

Orders and deliveries are possible worldwide.

Liability and defects

The customer is obliged to check the delivery immediately after receipt and to return wrong deliveries or defective deliveries to Elbkind Hamburg International Ltd. within 14 days. If there is a defect, the customer has the choice to make a deduction from the price corresponding to the reduced value or to withdraw from the contract or to demand a replacement delivery. In case of withdrawal from the contract, the purchase price, the original shipping costs and the return shipping costs will be credited to the customer.
Transport damages are also to be reported within this period to DPD or UPS as well as to Elbkind Hamburg International Ltd: E-mail: onlineshop@stefanbrandt.com

Secure payment

You should not have to worry while shopping with us. Therefore, we use the secure SSL procedure for your order. This promises that the data you send to us is encrypted. No third party can see them. They are only used by us for the processing of the order and for quality assurance measures. We strictly adhere to the applicable data protection regulations.

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
The use of our website is generally possible without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) is collected on our pages, this is always done, as far as possible, on a voluntary basis. This data will not be passed on to third parties without your express consent.
We point out that data transmission over the Internet (eg communication by e-mail) security gaps. A complete protection of data against access by third parties is not possible.

Privacy policy for the use of Facebook plugins (Like button)

Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the "Like button" ("Like") on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.
When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at http://de-de.facebook.com/policy.php.
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Privacy policy for the use of Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Privacy policy for the use of Pinterest

On our site, we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the visited websites that also contain Pinterest functions, type and settings of the browser, date and time of the request, your use of Pinterest and cookies.

For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, please refer to the Pinterest privacy policy: https://about.pinterest.com/de/privacy-policy

Exclusion clause

Elbkind Hamburg International Ltd. aims to provide accurate and updated information.
However, this website may contain typographical errors, inaccuracies or omissions that may affect prices, availability or product information. Therefore, Elbkind Hamburg International Ltd. does not warrant the timeliness, accuracy or completeness of the information provided. Liability claims against Elbkind Hamburg International Ltd. regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. All offers are free and non-binding. Elbkind Hamburg International Ltd. expressly reserves the right to change, supplement, delete or temporarily or permanently cease publication of parts of the site or the entire site without prior notice.
Elbkind Hamburg International Ltd. reserves the right to correct errors, inaccuracies or omissions even after an order has been submitted, and to change or update information at any time without notice. Elbkind Hamburg International Ltd. also reserves the right to change these terms and conditions at any time without giving reasons. The most current version of the GTC published on the website shall apply.

Copyright and trademark rights

The author endeavors to observe the copyrights of the graphics, sound documents, video sequences and texts used in all publications, to use graphics, sound documents, video sequences and texts created by himself or to use license-free graphics, sound documents, video sequences and texts. All brand names and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties. The copyright for published objects created by the author himself remains solely with the author of the pages. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement. Elbkind Hamburg International Ltd. is producer and developer of the online store and owner of the domains. All rights are reserved by Elbkind Hamburg International Ltd.td. or its contractual partners. Use without express consent is not permitted.

Disclaimer for contents of the online offer

The author assumes no liability for the topicality, correctness and completeness of the information provided on our website. Liability claims against the author, which refer to material or immaterial nature caused by use or disuse of the information or the use of incorrect and incomplete information are excluded, unless the author is not intentional or grossly negligent fault.
All offers are subject to change and non-binding. The author is not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to the general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately. The author expressly reserves the right to change, supplement, delete or temporarily or permanently cease publication of parts of the pages or the entire website without prior notice.

Disclaimer for references and links

The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages.
The author hereby expressly declares that at the time the links were created, no illegal content was identifiable on the linked pages. The author has no influence on the current and future design, content or authorship of the linked pages. Therefore, he hereby expressly dissociates himself from all contents of all linked pages that were changed after the link was set. This statement applies to all links and references set within the author's own website as well as to entries made by third parties in guest books, discussion forums, link directories, mailing lists and all other forms of databases set up by the author to which external write access is possible. For illegal, incorrect or incomplete contents and especially for damages resulting from the use or non-use of such information, only the provider of the linked page is liable, not the one who has linked to the respective publication.

Disclaimer for copyright and trademark law

The author endeavors to observe the copyrights of the images, graphics, sound documents, video sequences and texts used in all publications, to use images, graphics, sound documents, video sequences and texts created by himself or to use license-free graphics, sound documents, video sequences and texts.
All brand names and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties! Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.
The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.

Legal Notice

HEAD QUARTER

ELBKIND HAMBURG INTERNATIONAL LTD.Room 19C, Lockhart Center
301-307 Lockhart Road, Wan Chai
Hong Kong

DISTRIBUTION EUROPE

BRANDT TEXTIL DEUTSCHLAND

Neuer Wall 10, 2nd floor
D-20354 Hamburg
Phone +49 40 822 153 158
Fax. +49 40 822 153 010
VAT ID No.: DE 309464481

PRODUCTION

M. E. BRANDT CORPORATION

RUC 1791769627001
Calle B Chediak E5-104 y Av. Eloy Alfaro
Quito - Ecuador

Applicable law / place of jurisdiction

The terms of access to the Website are governed by the laws of Germany and must be interpreted in accordance with the laws of Germany.
The customer accepts the exclusive legislation of the courts of Germany. Any legal action caused by or related to the content, webshop design, terms, navigation or use of the website shall be subject to the jurisdiction of the courts of Germany.
Our place of business in Germany is also the place of jurisdiction. The right to set-off or reduction exists only if the counterclaims have been legally established or acknowledged in writing. A right of retention exists only if the claims are based on the same contractual relationship. Should any provision, wording or individual parts of these GTC be invalid, the remaining provisions shall remain unaffected.

 

Hong Kong, 01.02.2017

Dispute participation

Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

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